Shipt is also known as

  • Shipt

About Shipt

Shipt offers same-day delivery from stores you trust. Order everything from groceries to household essentials for delivery to your door in one hour. The Shipt Annual Membership costs $99 per year. With the annual membership, you have access to unlimited same-day deliveries. All orders $35+ have no delivery fee, no surcharges or hidden fees. Customers get access to exclusive members-only perks like Preferred Shoppers, exclusive deals, and savings, all for only $0.27 per day. You can get all of the same perks of having an annual membership with smaller monthly payments. Free delivery applies to orders over $35 and you can cancel anytime. Orders with alcohol may incur a $7 alcohol fee. Shipt membership is required for free delivery. Shipt works with tons of national favorites and local gems including Bed Bath & Beyond, Costco, CVS, Harris Teeter, HEB, Meijer, Office Depot, Petco, Sephora, Target, and so many more. That means you can get same-day delivery on everything you love from home decor to top-tier beauty picks. With Shipt, set your dietary preferences and customize your shopping experience with options as unique as you are. Choose from AHA Heart Healthy, Gluten-free, Low Sodium, No Added Sugar, Keto, Kosher, Vegan, Vegetarian, and many more. Once you select your preference, you’ll get suggestions for items that match. Your preferences will also be shared with your shopper as they shop so they can choose replacements that meet your needs – talk about shopping just like you would. Shipt and Instacart both allow you to choose a new address so you can order essentials to your vacation spot, send your college student a care package, and so much more. Get a last-minute lunch delivered to your office or a phone charger to your hotel. As a Shipt member, you can add 5-star shoppers to your Preferred Shoppers list so you’re more likely to get the shoppers you know and trust for future orders. That means you can get a shopper who gets you, again and again. After a stellar delivery, rate your shopper 5 stars. Then, you’ll be prompted to add the shopper to your Preferred Shoppers list. Review and edit your Preferred Shoppers list at any time from your Account tab. With Shipt, choose between 4 substitution options: Contact Me – your shopper will contact you when they start shopping and send substitution options for you to choose from, Do Not Substitute – your item will not be substituted, Choose a Backup – you’ll select which item you’d like to replace the original item with as you place your order, or Choose Substitute – your shopper will choose the best option for you. With Instacart, choose between 3 options: Find Best Match – Your shopper selects the best replacement, Pick Specific Replacement – You’ll select your replacement before check out, or Don’t Replace – You’ll get a refund instead. With both Shipt and Instacart, you can get your items in a 1-hour delivery window of your choice typically as soon as 1 hour from the time you place your order. Now that’s convenient. Shipt has nearly 100K reviews, with an average rating of 4.9. With Shipt, contact the Birmingham-based Customer Experience Team. They’re available to help 24/7 through live chat, phone, and email, or you can submit a report right in the app. No bots, just real people who are happy to help. Instacart has 2.5 million reviews, with an average rating of 4.8. If something goes wrong with your order, you can live chat with Instacart Care or use the app to submit an error ticket. Shipt Shoppers are independent contractors that use Shipt’s technology platform to shop and deliver groceries and household goods to families across the country. As a Shipt Shopper, you can shop when you want, where you want, and unlock your earning potential! To meet the requirements to become a shopper, you must be at least 18 years of age. You must also have a valid mailing address, U.S. driver’s license and auto insurance, a reliable vehicle, 1997 or newer, knowledge of produce selection, ability to lift 40 pounds, and an iPhone (iOS 10 or newer) or Android (5.1 or newer). You can apply within 10 minutes. After you complete your application, you’ll hear back within a few weeks. If they’re not currently hiring, they’ll let you know and get back to you as soon as possible when spots open up. They can’t wait for you to get started. Shoppers can communicate well, manage time efficiently, solve problems quickly, and make strategic decisions on the fly. Don’t worry, they have plenty of optional resources to help you improve and grow your business. All you’ll need to shop for your first order is a Shipt card. Customer will receive their card and a Shipt Shopper shirt within 3-5 business days after approval. You’ll use a prepaid Shipt card that automatically loads with funds for any orders you’ve claimed that require payment. Shipt Shoppers are paid each Friday through direct deposit. Shoppers are paid per order and have opportunities to earn tips and bonuses. As Shipt Shoppers, you can track your earnings in the Shopper app. The payouts for each delivered order, including tips, will be listed in your delivery history. As Shipt Shoppers complete more orders, build relationships with members, and become more efficient, they tend to increase their ratings and their pay.


Get together the following account information:

  • First Name
  • Last Name
  • Phone Number
  • Email Address
  • Username
  • Password
  • Billing Address
  • City
  • State/Province/Region
  • ZIP/Postal Code
  • Country
  • Reason for Cancellation
  • Last 4 Digits of Card
  • Date of Last Charge
  • Amount of Last Charge

Web Chat

Follow these steps:

  1. In a browser, goto
  2. Pick the option labeled “Live Chat”
  3. Give the rep your account info
  4. Pick the option labeled “Start Chatting”
  5. Advise the rep that you need to cancel
  6. Be sure to keep the email and/or confirmation info about the cancellation

Web Form

Follow these steps:

  1. In a browser, goto
  2. Give the rep your account info
  3. Be sure to keep the email and/or confirmation info about the cancellation


Address 117 20th St N
Address 2Suite 100
Zip/Postal Code35203
Contact Information
Phone 1(205) 502-2500
Email 1[email protected]
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