Hello Fresh

• Hello Fresh
• Hello Fresh SE
• HelloFresh
• hellofresh.com

Hello Fresh is a meal-kit delivery service that was founded in Berlin, Germany, in 2011 by Dominik Richter, Thomas Griesel, and Jessica Nilsson. Initially funded by Rocket Internet, a German startup studio, the company’s mission was to deliver meals to customers for a reasonable price. By 2014, the company was delivering one million meals per month and had 250,000 subscribers. In 2015, Hello Fresh received a $75 million funding round, making it a unicorn company valued at $2.6 billion. Despite this, the company was still not profitable and was forced to cancel an IPO planned for November due to concerns about the company’s proposed value. By the end of October 2015, Hello Fresh had 530,000 subscribers, and by July 2016, it had 750,000. By the third quarter of 2017, Hello Fresh had 1.3 million subscribers, and in October 2017, the company successfully launched an IPO on the Frankfurt Stock Exchange, valued at $1.7 billion. At the time, it was more than double the value of its largest US-based competitor, Blue Apron. In March 2018, Hello Fresh acquired Green Chef, a US organic meal-kit company, and in October 2018, it acquired Canadian meal-kit company Chef’s Plate. By 2019, Rocket Internet had sold its remaining stake in Hello Fresh to international institutional investors. As of the end of 2018, Rocket Internet owned 30.6% of Hello Fresh. Signing up for a HelloFresh account is quick and easy. You’ll be asked to select a plan size for two or four people, decide which type of recipes you’d like to receive such as meat & veggies, veggies, family-friendly, fit & wholesome, quick & easy, and pescatarian, and choose between 2-6 recipes per week. Pricing starts at $58.95 and can go as high as $202.75. After entering your email address and verifying it, you’ll need to provide your shipping address and billing details. HelloFresh makes it simple to save time as they do the shopping for you. You’ll get premium ingredients sourced directly from farms in the US, along with easy-to-follow recipes with clear instructions and nutritional information. Perfect portions mean less food waste and less money spent. With 30+ recipes available per week, you can swap proteins and sides for endless variety. The meal kits are conveniently sized, so they won’t take up much room in your fridge. HelloFresh also provides exceptional customer service. You can download the mobile app from the Google Play Store or App Store for easy access. If you find one week you don’t want to receive a shipment, you can log into your account and skip the week’s meals. You can skip as often as you’d like and there are no obligations, contracts, or commitments, so you can cancel at any time. With HelloFresh, you can create a fun cooking experience that makes you feel unstoppable.

Get together the following account information:

• First Name
• Last Name
• Phone Number
• Email Address
• Username
• Password
• Billing Address
• City
• State/Province/Region
• ZIP/Postal Code
• Country
• Reason for Cancellation

Follow these steps:

1. In a browser, goto https://www.hellofresh.com/
2. Get logged in with username or email, and password
3. Pick the option labeled your name in the upper right corner
4. Select “My account”
5. Navigate down on the page to locate “Status”
6. Pick the option labeled “Cancel my plan”
7. Now enter your information and read carefully to make sure you finalize your cancellation correctly.
8. Be sure to keep the email and/or confirmation info about the cancellation

Follow these steps:

1. Contact customer service at 646-846-3663
2. Advise the rep that you need to cancel
3. Give the rep your account info
4. Be sure to get a confirmation number or email for the cancellation
5. Be sure to keep the email and/or confirmation info about the cancellation

Follow these steps:

1. Address and send the email to [email protected]
2. Compose an email requesting cancellation, for a confirmation number and final billing details