Client Works

If you’re having trouble cancelling on your own, you can also try this online cancellation service:


Client Works/Premier Passport is a third party billing service for various websites and subscriptions. The site handles billing and cancellations for a number of subscriptions and purchases and provides customer service 24 hours a day to the members and subscribers of those sites. Client Works is based in Cyprus but the sites it provides billing and customer service may be located anywhere in the world.  A number of sites that this service handles billing and service for are adult entertainment oriented sites though they will also provide service and billing for other sites as well. Client Works charges the originating sites for their service rather than the customers so the price you are charged for a membership or subscription that is billed by Client Works will vary since they do not set prices. The same will be true of cancellation policies, while cancellations may be handled via Client Works’ website or customer service agents the policies and whether there is a commitment term will be determined based on the policies set by the site where you originally obtained the membership or product as will refunds. You may reach out to the original site you signed up for cancellation but you may also contact Client Works since they have the billing information. Generally, the memberships and subscriptions may be cancelled at any time. We do have some additional information to assist you if you are in need of cancelling a membership or subscription to a site that has its billing handled by Client Works which may also appear as Premier Passport. 

First, get together the following pieces of information, you will need them in order to cancel.
First Name
Last Name
Email Address
Full Card Number
Username
Password
What product do you have
Date of Last Charge
Amount of Last Charge
Next, use one of the following contact methods and steps to complete your cancellation.
Cancel by E-Mail
  1. Compose an email requesting your account be cancelled
  2. Give the rep your account info
  3. Address and send the email to cs@clientworks.com
  4. Be sure to keep the email and/or confirmation info about the cancellation
Cancel by Phone (Live Agent)
  1. Contact customer service at 1-888-553-9921
  2. Advise the rep that you need to cancel
  3. Give the rep your account info
  4. Request a refund, it never hurts to ask
  5. Be sure to get a confirmation number or email for the cancellation
  6. Be sure to keep the email and/or confirmation info about the cancellation
Cancel by Web Form
  1. In a browser, goto http://www.clientwks.com/?pg=manage
  2. Enter your account info
  3. Tap on “submit”
  4. Tap on the cancellation option next to the subscription on your account
  5. Be sure to keep the email and/or confirmation info about the cancellation
Company Information
Address 1: Canales Entertainment LTD
Address 2: 9 The Crescent, Tanfield Lea
City: Stanley
State/Province/Region: County Durham
Zip/Postal Code: DH9 9NQ
Country: United Kingdom
Phone 1: 1-888-553-9921
Phone 2: 833-362-3752
Phone 3: 1-877-729-3306
Email 1: cs@clientwks.com
Main Site Url: http://www.clientwks.com/
Help Site Url: http://www.clientwks.com/?pg=faq
Web Chat Url: http://csvwebsupport.com/visitor/index.php?/LiveChat/Chat/Request/_sessionID=6f4vzi7flh9zei9sef0gjic07pl2aie7/_proactive=0/_filterDepartmentID=5%2C2/_randomNumber=56/_fullName=/_email=/_promptType=chat
Contact Form Url: http://www.clientwks.com/?pg=submit
Billing Descriptors
A billing descriptor is the description of transactions that appear on your credit card statement. They are meant to help you positively identify your card transactions by including information about the date of each payment and the company from which it was purchased. These descriptors are associated with Client Works
  • CHECKCARD PREMIER PASSPORT
  • CHKCARD PREMIER PASSPORT
  • CHKCARDPREMIER PASSPORT
  • Misc. Debit PREMIER PASSPORT
  • PENDING PREMIER PASSPORT
  • POS Debit PREMIER PASSPORT
  • POS PURCHASE PREMIER PASSPORT
  • POS PURCH PREMIER PASSPORT
  • POS PUR PREMIER PASSPORT
  • POS REFUND PREMIER PASSPORT
  • PRE-AUTH PREMIER PASSPORT
  • Visa Check Card PREMIER PASSPORT MC