If you’re having trouble cancelling on your own, you can also try this online cancellation service:



CCBill is an international payment processor. The Tempe, Arizona-based company handles billions of financial transactions and billing for online merchants.

The institution first opened its doors in 1998. Consumers can use the company’s operations to manage their subscriptions. CCBill also educates individuals about purchases they’ve made using the company.

The payment processor also provides fraud protection and education services for customers.

This Cancel Your Membership tutorial will show to end a subscription that you’ve purchased using CCBill.

Information You Will Need to Cancel a Subscription with CCBill

  • Your full name
  • Home address
  • Zip code
  • Account email
  • Credit card number
  • Subscription ID number
  • Transaction number
  • Account number (or IBAN)

Steps to Cancel

How to Cancel a CCBill Subscription

Via Phone
  1. Dial 1-888-596-9279 to contact CCBill’s Consumer Support Center. (The service is available 24 hours a day, 7 days a week).
  2. Ask to cancel your subscription.
  3. Provide your account number, transaction number, IBAN, and subscription number.
  4. Request an email cancellation confirmation.
  5. You should receive a notice confirming the cancellation.
Via Email
  1. Contact CCBill at [email protected]
  2. Ask to cancel your account.
  3. In the letter, include your full name credit card number (last four digits), transaction number(or IBAN).
  4. Request an email confirmation.
Via Chat
  1. Go to
  2. Select the “Contact Consumer Support” Section.
  3. Choose the option “Consumer Support Chat.”
  4. Begin a new chat with a customer service agent.
  5. Request an account cancellation.
  6. Ask for an email confirming the cancellation.
  7. You will receive a letter confirming the cancellation.
Via Online
  1. Go to
  2. Submit your credit card number (last four digits).
  3. Include your transaction number and subscription ID.
  4. Look for the subscription using their online search engine.
  5. Use the online directions to terminate the subscription.
  6. You will receive an email confirmation.

Pro Tip: You’ll need several pieces of information to locate your subscription. If you cannot find your account, use another credit card.

Pro Tip 2: Notify business (where you purchased a subscription) that you are canceling to prevent further charges.

Company Information


2353 W. University Dr.

Tempe, AZ 85281-7223480.449.7751

CCBill EU, Ltd.

First Floor

CC Buildings

Palm Street

Paola PLA 1411, Malta

CCBill EU, Ltd.

2353 W. University Dr.

Tempe, AZ 85281-7223


Customer Service: 1-888-596-9279

Email: [email protected]

About Cancel Your Membership

Cancel Your Membership teaches users how to end online subscriptions and accounts.