24 Hour Fitness

• 24 Hour Fitness

24 Hour Fitness is a privately owned and operated fitness chain with 287 clubs located across 11 U.S. states. Founded in 1983 by Mark Mastrov, 24 Hour Fitness has grown to become the second-largest fitness chain in the United States. In 2005, the company was sold to Forstmann Little & Co. and then to AEA investors and Ontario Teachers Pension Plan in 2014. In 2020, due to the gym closures caused by COVID-19, the company filed for bankruptcy, closing over 100 clubs, but successfully emerged from bankruptcy under new owners in December 2020. 24 Hour Fitness sponsors the Olympic teams in the United States and provides memberships to some U.S. Olympic hopefuls. The company also partnered with NBC to develop the reality show, The Biggest Loser, which features 12 to 22 overweight contestants competing to lose weight. 24-Hour Fitness also partnered with cyclist Lance Armstrong and co-sponsored the Discovery Channel Pro Cycling Team. 24-Hour Fitness offers support and customer service as well as an easy-to-use interface and an open-minded community. To sign up for a membership, you must be at least 18 years old and will be automatically charged a recurring monthly fee after the free trial period. With 100+ lifestyle niches available in 25+ languages, 24-Hour Fitness is sure to have something for everyone. 24-Hour Fitness offers 3 membership levels – Silver, Gold, and Platinum. With the Silver Membership, you have access to free weights, cardio equipment, Functional Training and Turf Zone, TRX suspension training, strength training machines, Olympic training rigs, locker rooms, free Wi-Fi, 24Go fitness app, 30 days of the 24 Smart Start Plan, 24Go On Demand Workouts, and GX24 Virtual and 24GO TV classes. The monthly membership fee is $9.99 per month, with a $59.99 initiation fee and a $49.99 annual fee. The Gold Membership includes all Silver Membership benefits, in addition to access to GX24 studio classes, GX24 cycle classes, basketball court, racquetball court, lap pool, sauna, steam room, whirlpool, and regional club access. The monthly membership fee is $26.99 per month, with no initiation fee and a $49.99 annual fee. The yearly membership is $20.82 per month, billed as $249.88, with no initiation fee or annual fee. The Platinum Plan includes all Silver and Gold Membership benefits, plus national club access and 2 free Buddy Passes. The Premium monthly membership is $39.99 per month, with no initiation fee, and a $49.99 annual fee. The yearly Premium membership is $25.00 per month, billed as $299.99, with no initiation fee or annual fee. 24-Hour Fitness also offers customer service and an easy-to-use interface with an open-minded community. With 100+ lifestyle niches available in 25+ languages, 24-Hour Fitness is sure to have something for everyone.

Get together the following account information:

• First Name
• Last Name
• Phone Number
• Billing Address
• Account Number
• Date of Birth
• Amount of Last Charge
• Password
• Username
• Email Address
• City
• State/Province/Region
• ZIP/Postal Code
• Country
• Reason for Cancellation
• Last 4 Digits of Card
• Date of Last Charge

Follow these steps:

1. Compose a letter and request cancellation within it. Provide all of your account info as listed. Sign and date the letter and Keep a copy for your records.
2. Sending with Certified Mail, address your letter to the address provided to you by the gym
3. Contact customer service at the phone number for the gym you signed up at or attended most frequently after your letter is received to ensure your account is cancelled
4. Be sure to get a confirmation number or email for the cancellation
5. Be sure to keep the email and/or confirmation info about the cancellation

Follow these steps:

1. Contact customer service at the phone number for the gym you signed up at or attended most frequently
2. Ask for and write down the steps you need to take to cancel
3. Give the rep your account info
4. Ask if you are in a contract or free to cancel
5. If asked to send a letter follow our instructions to do so!