SOS Online Backup

If you’re having trouble cancelling on your own, you can also try this online cancellation service:


SOS Online Backup is an online backup company. It was founded in the early 2000s. The company’s headquarters are located in El Segundo, CA. There are also offices located in Australia, India, and Ukraine. SOS Online Backup has over a dozen data centers across the world. Six of those data centers are located in the United States, while the others are located in Canada, Australia, United Kingdom, India, Ukraine, and South Africa. In 2012, the company’s name was changed to Infrascale, Inc. SOS Online Backup is available in English only. It is available on Windows 8 or later, OS X 10.8 or later, Android devices, and iOS devices.

The SOS for Home package is $4.99 per month. It can be used on up to 5 PCs and Macs and on unlimited mobile devices. The plan comes with Triple-Layer 256-bit Encryption, Optional Private Encryption Key, Easy & Instant Individual File Recovery, Unlimited Version History Recovery, True Archiving, Mobile Backup, Access & Share, External Hard Drive Backup, Network Attached Storage (NAS) Backup, No Limit to Number of Files, Size, or Type, Scheduled Automatic Backup, and free customer support 7 days a week. The SOS for Business package is $29.99 per month. It can be used on unlimited PCs, Macs, and mobile devices. It includes the same features as the Personal Plan, plus Servers, MS SQL, Exchange & SharePoint, Mirror Imaging, Create & Manage Multiple Sub-Accounts, Priority 24/7 Phone Support, Premier Installation Service, Satisfactory Regulatory Requirements, and Optional Backup to Multiple Datacenters. Subscription fees are charged on a monthly recurring basis.

You can easily cancel your SOS Online Backup membership. We have included an informative cancellation guide on this page. The guide will include cancellation instructions, including what you will need to have handy when reaching out to SOS Online Backup/Infrascale. It also includes specific contact details and instructions. Please continue reading for more information.

First, get together the following pieces of information, you will need them in order to cancel.
First Name
Last Name
Phone Number
Email Address
Username
Password
Billing Address
City
State/Province/Region
ZIP/Postal Code
Country
Reason for Cancellation
Last 4 Digits of Card
Date of Last Charge
Amount of Last Charge
Order Number
Next, use one of the following contact methods and steps to complete your cancellation.
Cancel by Phone (Live Agent)
  1. Contact customer service at 855-432-0727
  2. Advise the rep that you need to cancel
  3. Give the rep your account info
  4. Request a refund, it never hurts to ask
  5. Make sure that you won’t be charged again
  6. Be sure to keep the email and/or confirmation info about the cancellation
Cancel by E-Mail
  1. Compose an email requesting to cancel your account
  2. Provide your account info within the email 
  3. Ask for a confirmation number or email for the cancellation
  4. Address and send the email to customersupport@safecart.com
  5. Be sure to keep the email and/or confirmation info about the cancellation
Company Information
Address 1: Infrascale, Inc.
Address 2: 999 N. Sepulveda Blvd., Suite 100
City: El Segundo
State/Province/Region: CA
Zip/Postal Code: 90245
Country: United States
Phone 1: 877-801-6114
Phone 2: 855-432-0727
Email 1: customersupport@safecart.com
Email 2: support@safecart.com
Email 3: support@sosonlinebackup.com
Twitter Url: https://twitter.com/sosonlinebackup
Facebook Url: https://www.facebook.com/SOSOBFB?ref=ts
Main Site Url: https://www.sosonlinebackup.com/
Help Site Url: https://www.sosonlinebackup.com/support/
Terms Of Service Url: https://www.infrascale.com/terms/
Privacy Policy Url: https://www.infrascale.com/privacy/