If you’re having trouble cancelling on your own, you can also try this online cancellation service:



Vivint is a private home security systems provider with more than 1 million customers in the United States and Canada. They offer do-it-yourself smart home security systems for those cost-conscious consumers who want to save money by monitoring their homes themselves. These systems simply sound an alarm in the case of a fire break-in but do not alert local authorities. The more expensive systems provide around-the-clock home monitoring with swift response in the event of a problem. Vivint also offers a variety of home automation services that can be controlled from a smartphone, PC, or a touchscreen control panel. Whichever type of account you have, Vivint requires a notice in writing should you decide to cancel.

  1. You’ll need your full name, date, service number, and the reason for canceling.
  2. Email Vivint at [email protected] with your request to cancel, from the email on file.
  3. Provide your name, the reason for canceling, and the service number.
  4. Within 3 to 5 days, a customer service representative will contact you by phone to confirm your cancellation.
  5. To cancel by fax, send the same information to fax number 801-377-4116.

Pro Tip: √ Always check your credit card or bank account statement on the next billing cycle to be sure that your account has been canceled.

Company Information

(US)Telephone number: 801-377-9111
(Canada) Telephone number: 800-216-5232
Fax: 801-377-4116
Email: [email protected]