If you’re having trouble cancelling on your own, you can also try this online cancellation service:



Vivint is a private home security systems provider with more than 1 million customers in the United States and Canada. They offer do-it-yourself smart home security systems for those cost-conscious consumers who want to save money by monitoring their homes themselves. These systems simply sound an alarm in the case of a fire break-in but do not alert local authorities. The more expensive systems provide around-the-clock home monitoring with swift response in the event of a problem. Vivint also offers a variety of home automation services that can be controlled from a smartphone, PC, or a touchscreen control panel. Whichever type of account you have, Vivint requires a notice in writing should you decide to cancel.

  1. You’ll need your full name, date, service number, and the reason for canceling.
  2. Email Vivint at with your request to cancel, from the email on file.
  3. Provide your name, the reason for canceling, and the service number.
  4. Within 3 to 5 days, a customer service representative will contact you by phone to confirm your cancellation.
  5. To cancel by fax, send the same information to fax number 801-377-4116.

Pro Tip: √ Always check your credit card or bank account statement on the next billing cycle to be sure that your account has been canceled.

Company Information

(US)Telephone number: 801-377-9111
(Canada) Telephone number: 800-216-5232
Fax: 801-377-4116