Ooma

If you’re having trouble cancelling on your own, you can also try this online cancellation service:


Ooma is a telecommunications company offering voice-over-IP calling via an internet connection. It was founded in 2004 in Palo Alto, CA by Andrew Frame. The company is a publicly traded company and is now located in Sunnyvale, CA. In 2015, the company was recognized as one of the fastest growing private companies by Silicon Valley Business Journal. The current President, Chairman, and CEO is Eric B. Stang. The CFO is Ravi Narula. Ooma currently only employs a little over 180 employees.

Ooma offers service to home and business customers. Ooma Telo is a smartphone for your home and is $99.99 and includes free shipping. The Ooma Telo Air is a wireless home phone system and is available for $129.99 and free shipping. With the free basic phone service, you can enjoy 911 and 911 alerts, caller ID, call waiting, voicemail, Ooma to Ooma calling, low-cost international calling, online call log, Bluetooth, an advanced network, and firewall configuration. The Premier plan is $9.99 more per month and includes the Basic features plus more, including a second line, free calling to Canada and Mexico, three-way conferencing, voicemail monitoring, a backup number, call blocking, call forwarding, Do Not Disturb, Multi-Ring, voicemail to email forwarding, and voicemail alerts. Both plans come with easy setup. Ooma also offers home security. There are plenty of devices that are available for your choosing, depending on the home set-up and security needs. The Standalone security plan is $5.99. If you are a Basic phone customer, you can get security for $4.99 more per month. If you are a Premier phone customer, you can get security for $3.99 per month. There is a security camera also available.

If you would like to cancel Ooma, you can follow the cancellation instructions on this page. The cancellation instructions will include how you can easily cancel your Ooma account. Please continue reading further for more information.

First, get together the following pieces of information, you will need them in order to cancel.
First Name
Last Name
Phone Number
Email Address
Username
Password
Billing Address
City
State/Province/Region
ZIP/Postal Code
Country
Reason for Cancellation
Last 4 Digits of Card
Date of Last Charge
Amount of Last Charge
Next, use one of the following contact methods and steps to complete your cancellation.
Cancel by Web Chat
  1. In a browser, goto http://ooma1.custhelp.com/app/chat/chat_launch
  2. Now enter your information
  3. Advise the rep that you need to cancel
  4. Give the rep your account info
  5. Make sure that you won’t be charged again
  6. Request a refund, it never hurts to ask
  7. Be sure to get a confirmation number or email for the cancellation
  8. Be sure to keep the email and/or confirmation info about the cancellation
Company Information
Address 1: 525 Almanor Avenue
Address 2: Suite 200
City: Sunnyvale
State/Province/Region: CA
Zip/Postal Code: 94085
Country: United States
Phone 1: 888-711-6662
Phone 2: 866-757-2216
Email 1: info@ooma.com
Email 2: customeradvocate@ooma.com
Email 3: social@ooma.com
Twitter Url: https://twitter.com/Ooma
Facebook Url: https://www.facebook.com/oomainc
Main Site Url: https://www.ooma.com/
Help Site Url: http://ooma1.custhelp.com/
Web Chat Url: http://ooma1.custhelp.com/app/chat/chat_launch
Contact Form Url: http://ooma1.custhelp.com/app/ask/
Terms Of Service Url: https://www.ooma.com/legal/terms
Privacy Policy Url: https://www.ooma.com/legal/privacy-policy
Billing Descriptors
A billing descriptor is the description of transactions that appear on your credit card statement. They are meant to help you positively identify your card transactions by including information about the date of each payment and the company from which it was purchased. These descriptors are associated with Ooma
  • 01/28/2016 OOMA,INC 888-711-6662 CA
  • 01/29/2016 OOMA,INC 888-711-6662 CA
  • 07/28/2015 OOMA,INC 888-711-6662 CA
  • 07/30/2015 OOMA,INC 888-711-6662 CA
  • 08/28/2015 OOMA,INC 888-711-6662 CA
  • 08/29/2015 OOMA,INC 888-711-6662 CA
  • 09/28/2015 OOMA,INC 888-711-6662 CA
  • 09/29/2015 OOMA,INC 888-711-6662 CA
  • 10/26/2015 OOMA,INC 888-711-6662 CA
  • 10/28/2015 OOMA,INC 888-711-6662 CA
  • 10/29/2015 OOMA,INC 888-711-6662 CA
  • 11/28/2015 OOMA,INC 888-711-6662 CA
  • 11/30/2015 OOMA,INC 888-711-6662 CA
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  • DEBIT PURCHASE
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