Nintendo Switch Online

If you’re having trouble cancelling on your own, you can also try this online cancellation service:


Nintendo Switch Online is the gaming platform for Switch owners. We have included 3 guides to show you how to cancel your membership.

First, get together the following pieces of information, you will need them in order to cancel.
First Name
Last Name
Phone Number
Email Address
Username
Password
Billing Address
City
State/Province/Region
ZIP/Postal Code
Country
Reason for Cancellation
Last 4 Digits of Card
Date of Last Charge
Amount of Last Charge
Next, use one of the following contact methods and steps to complete your cancellation.
Cancel by Web Chat
  1. In a browser, goto https://en-americas-support.nintendo.com/app/contact
  2. Tap on Start Chat
  3. Advise the rep that you need to cancel
  4. Be sure to get a confirmation number or email for the cancellation
  5. Be sure to keep the email and/or confirmation info about the cancellation
Cancel by Web Form
  1. In a browser, goto https://en-americas-support.nintendo.com/app/contact
  2. Give the rep your account info
  3. Tap on Submit
  4. Be sure to keep the email and/or confirmation info about the cancellation
Cancel by Phone (Live Agent)
  1. Contact customer service at 800-255-3700
  2. Advise the rep that you need to cancel
  3. Be sure to get a confirmation number or email for the cancellation
  4. Be sure to keep the email and/or confirmation info about the cancellation
Company Information
Address 1: 4600 150th Ave NE
City: Redmond
State/Province/Region: WA
Zip/Postal Code: 98052 
Country: United States
Phone 1: 800-255-3700
Twitter Url: https://twitter.com/NintendoAmerica
Phone 2: (425) 882-2040
Facebook Url: https://www.facebook.com/Nintendo/
Main Site Url: https://www.nintendo.com/switch/online-service/?cid=A1005-01:ch=pdpd#pricing-plans
Help Site Url: https://en-americas-support.nintendo.com/app/answers/detail/a_id/16500
Web Chat Url: https://en-americas-support.nintendo.com/app/contact
Contact Form Url: https://en-americas-support.nintendo.com/app/contact
Terms Of Service Url: https://www.nintendo.com/terms-of-use/
Privacy Policy Url: https://www.nintendo.com/privacy-policy/

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