If you’re having trouble cancelling on your own, you can also try this online cancellation service:

Metrofax is an internet based fax service, allowing you to send and receive faxes without an actual fax machine. The company was founded in the late 1990s. The parent company is J2 Global, which formed in the 1990s as well as JFax. The founders were Jack Rieley and Jaye Muller. J2 Global’s headquarters are based in Hollywood, California. Metrofax currently has millions of customers throughout the world.

Signing up for Metrofax is easy. You will simply sign up with basic details, such as your name, email address, and location. You will need to enter payment details at that time as well. You will then receive your own fax number to give to your clients so that they can send faxes to you as needed. You will be able to access all fax information directly on your home page. Your dashboard will include incoming and outcoming fax information as well as a section that allows you to click on to send the actual fax.

There are various packages available. The Essential plan includes 500 pages per month to send or receive. It is $7.95 per month or $79.50 per year. The Value plan includes 1000 pages to send or receive. It is $12.95 per month or $129.50 per year. The Professional plan includes 2500 pages per month to send or receive. It is $35.95 per month or $359.50 per year. With all plans, you will have the ability to send or receive faxes by email, add multiple email addresses to the account to send or receive faxes to multiple individuals all within the same account. All new customers can enjoy a free 30-day trial. The trial period will allow you to try out the service before signing up for a monthly plan. If not cancelled within the trial period, your account will automatically renew to the Essential plan. If you run out of pages each month, additional pages will be at a per-page cost, or the account can be upgraded to a higher level.

If you would like to cancel Metrofax, follow the cancellation instructions below.

First, get together the following pieces of information, you will need them in order to cancel.
First Name
Last Name
Phone Number
Email Address
Billing Address
ZIP/Postal Code
Reason for Cancellation
Last 4 Digits of Card
Date of Last Charge
Amount of Last Charge
Account Number
Next, use one of the following contact methods and steps to complete your cancellation.
Cancel by Phone (Live Agent)
  1. Contact customer service at 888-321-3121
  2. Advise the rep that you need to cancel
  3. Give the rep your account info
  4. Make sure that you won’t be charged again
  5. Be sure to get a confirmation number or email for the cancellation
  6. Be sure to keep the email and/or confirmation info about the cancellation
Company Information
Address 1: 6922 Hollywood Blvd
City: Los Angeles
State/Province/Region: CA
Zip/Postal Code: 90028
Country: United States
Phone 1: 888-321-3121
Email 1: [email protected]
Email 2: [email protected]
Email 3: [email protected]
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