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February 24, 2022 Software and Games

 

If you’re having trouble cancelling on your own, you can also try this online cancellation service:

Kongregate is a gaming website that allows you to play thousands of free web and mobile games. We have included 3 guides to learn how to cancel your account.

First, get together the following pieces of information, you will need them in order to cancel.

First Name
Last Name
Phone Number
Email Address
Username
Password
Billing Address
City
State/Province/Region
ZIP/Postal Code
Country
Reason for Cancellation
Last 4 Digits of Card
Date of Last Charge
Amount of Last Charge

Next, use one of the following contact methods and steps to complete your cancellation.

Cancel by Phone (Live Agent)

  1. Contact customer service at (415) 618-0087
  2. Advise the rep that you need to cancel
  3. Be sure to get a confirmation number or email for the cancellation
  4. Be sure to keep the email and/or confirmation info about the cancellation

Cancel by Web Form

  1. In a browser, goto https://www.kongregate.com/feedbacks/new
  2. Give the rep your account info
  3. Tap on Submit

Cancel by E-Mail

  1. Compose an email including your account information
  2. Advise the rep that you need to cancel
  3. Be sure to get a confirmation number or email for the cancellation
  4. Address and send the email to [email protected]

Company Information

Address 1: 450 Sansome Street
Address 2: 12th Floor
City: San Francisco
State/Province/Region: CA
Zip/Postal Code: 94111
Country: United States
Phone 1: (415) 618-0087
Email 1: [email protected]
Twitter Url: https://twitter.com/kongregate
Facebook Url: https://www.facebook.com/kongregate
Main Site Url: https://www.kongregate.com/
Help Site Url: https://kong.zendesk.com/hc/en-us
Contact Form Url: https://www.kongregate.com/feedbacks/new
Terms Of Service Url: https://www.kongregate.com/user-agreement
Privacy Policy Url: https://www.kongregate.com/privacy

Billing Descriptors

A billing descriptor is the description of transactions that appear on your credit card statement. They are meant to help you positively identify your card transactions by including information about the date of each payment and the company from which it was purchased. These descriptors are associated with Kongregate

 

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