If you’re having trouble cancelling on your own, you can also try this online cancellation service:

InfoPay is a payment processing company that offers services for various websites. The parent company is Accucom. Accucom was founded in 2003. The headquarters are located in Boston, MA. The company processes members’ payments for various subscriptions and memberships. The companies that they primarily process payments for are public records and background search websites. Some of the websites that use InfoPay is RecordsFinder, FreeBackgroundCheck, StateRecords, InfoTracer, ReversePhoneCheck, NetDetective, and IDStrong. The websites mentioned typically assist members with accessing background records, public records, criminal records, and address/phone look-ups.

You may have noticed InfoPay on your credit card or bank statement. Your monthly membership fees will be processed by InfoPay instead of the actual website that you have signed up on. Membership pricing will widely vary based on the website. Each website will have different rates and subscription costs. Most websites offer monthly members, 3-month memberships, 6-month memberships, and annual memberships. Free trials are usually offered before paying a regular membership fee.

If you have any customer service-related issues, you will need to contact InfoPay. They will assist you with your billing and customer service inquiries. You can also lookup your purchase on the website. You will need to enter either your email address and the last four numbers of the credit card used OR your receipt/confirmation number. Customer Support is available 7 days per week from 7 am-12 am, eastern standard time. You can also contact Customer Support via the online form by entering your first name, last name, email address, along with any questions or concerns. Live Chat is available during the business hours as well. To cancel your subscription/membership that is charged by InfoPay, follow the cancellation instructions that are listed on this page.

First, get together the following pieces of information, you will need them in order to cancel.
First Name
Last Name
Phone Number
Email Address
Billing Address
ZIP/Postal Code
Reason for Cancellation
Last 4 Digits of Card
Date of Last Charge
Amount of Last Charge
Next, use one of the following contact methods and steps to complete your cancellation.
Cancel by Phone (Live Agent)
  1. Contact customer service at 800-309-9351
  2. Advise the rep that you need to cancel
  3. Give the rep your account info
  4. Be sure to get a confirmation number or email for the cancellation
  5. Be sure to keep the email and/or confirmation info about the cancellation
Company Information
Address 1: 227 Lewis Wharf
City: Boston
State/Province/Region: MA
Zip/Postal Code: 02110
Country: United States
Phone 1: 800-309-9351
Phone 2: 617-262-9317
Email 1: [email protected]
Main Site Url:
Help Site Url:
Fax: 617-262-9325
Terms Of Service Url:
Privacy Policy Url:

Leave a Reply