If you’re having trouble cancelling on your own, you can also try this online cancellation service:



The Basics: How to Cancel Your Subscription


Ever wanted to discover more about your ancestry? offers subscribers the option to gather information through its extensive database of more than 7.4 billion photos, newspapers, and vital records including census and military records. If you’re interested in growing your family tree even further to uncover new information about your ethnic roots, the DNA genealogy test can help provide further insight. offers a free trial with limited access to these records or a monthly subscription which can be canceled at any time. There are three options to cancel: phone, email, and online. 

  1. Gather the following information: email address for the account, last four digits of the credit card you used for the account, your zip code.
  2. To cancel online, log into your account at and follow the prompts to cancel.
  3.  To cancel by email, contact at [email protected], provide your email address and inform them that you would like to cancel your account. Be sure to request a return email with the confirmation.
  4. To cancel by phone, call customer service at 888-896-4442. Follow the automated prompts and obtain a confirmation number.

Pro Tip: √ The easiest method of canceling your account would be to call 888-896-4442 and press 1 to speak directly with a customer service representative. It takes the least effort and the least amount of time.

Company Information

Phone: 1-888-896-4442
Email: [email protected]