Ancestry

• Ancestry.com
• Ancestry
• Ancestry DNA
• AncestryDNA
• Ancestrycom

Ancestry.com LLC is an American genealogy company based in Lehi, Utah. Founded in 1990 by Paul Brent Allen and Dan Taggart, the company is the world’s largest for-profit genealogy company, operating a network of genealogical, historical records, and related genetic genealogy websites. As of November 2018, Ancestry.com had provided customers with access to approximately 10 billion historical records, had 3 million paying subscribers, and sold 18 million DNA kits. By 2022, this figure is expected to rise to 30 billion records. On December 4, 2020, The Blackstone Group acquired the company in a deal valued at $4.7 billion. The acquisition included not only Ancestry.com but also its numerous genealogy and historical record websites, as well as its storehouse of public records and other genealogical data. With the help of Ancestry, users are able to explore their family histories, learning more about who their ancestors were and where they came from. This allows users to gain a better understanding of their genealogy, and to make connections with other family members they may not have known they had. In addition, Ancestry’s vast collection of records and resources is a valuable resource for anyone interested in genealogy, history, or simply learning more about their own family. Customers can purchase a DNA kit and submit their sample for analysis. AncestryDNA uses the sample to infer family relationships with other users and to provide an “ethnicity estimate.” This estimate is made using 700,000 markers, only 0.02% of all genetic markers that could be tested. In addition to this, Ancestry also offers memberships that allow customers access to records and online tools to search, save, and share their family history. Customers can choose from the U.S. Discovery, World Explorer, and All Access membership plans. With the U.S. Discovery membership, customers can access all U.S. records on Ancestry. With the World Explorer membership, customers can access U.S. and international records on Ancestry. With the All Access membership, customers can access everything on Ancestry, Fold3, and Newspapers.com. All memberships are offered as either a monthly or 6-month subscription and can be canceled at any time. In addition to providing customers with access to records and resources to help them discover their family history, Ancestry also offers participants in the Human Diversity Project the opportunity to activate their DNA test and become a part of a research project aimed at helping scientists better understand population history, human migration, and human health.

Get together the following account information:

• First Name
• Last Name
• Maiden Name
• E-mail Address on account
• Password
• Address 1
• Address 2
• City
• State
• ZIP/Postal Code
• First 6 and Last 4 digits of the Credit you are being charged on
• Date of Last Charge
• Amount of Last Charge

Follow these steps:

1. In a browser, goto https://www.ancestry.com/
2. Pick the option labeled “Sign In” in the top right corner
3. Get logged in with email address and password
4. Pick the option labeled your name in the top right corner
5. Pick the option labeled “Account settings”
6. Navigate down on the page to locate “Cancel subscription”
7. Pick the option labeled your reason for cancellation
8. Be sure to keep the email and/or confirmation info about the cancellation

Follow these steps:

1. Contact customer service at 1-800-262-3787
2. In the phone system choose 2
3. Give the rep your account info
4. Be sure to keep the email and/or confirmation info about the cancellation

Follow these steps:

1. Contact customer service at 1-800-262-3787
2. In the phone system choose 1
3. In the phone system choose 2
4. Give the rep your account info
5. Advise the rep that you need to cancel
6. Make sure that you won’t be charged again
7. Request a refund, it never hurts to ask
8. Be sure to get a confirmation number or email for the cancellation
9. Be sure to keep the email and/or confirmation info about the cancellation

Follow these steps:

1. In a browser, goto https://ancestry.force.com/s/contactsupport
2. Now enter your information
3. Pick the option labeled Submit at the bottom of the page
4. Be sure to keep the email and/or confirmation info about the cancellation
5. If you do not receive an email response, do not consider your account cancelled! Try to contact them another way.

Follow these steps:

1. Compose an email requesting cancellation and confirmation
2. Address and send the email to [email protected]
3. Be sure to keep the email and/or confirmation info about the cancellation