If you’re having trouble cancelling on your own, you can also try this online cancellation service:



The Basics: How to Cancel Your Account


Were you curious about your genealogy and where you came from? If so, you’ve undoubtedly heard about or opened an account with, the largest genealogy company in the world that is able to access your family history records from their immensely large database of immigration, census, and military records. It’s a membership-based online service that also provides DNA analysis. Should you have found all the information you were looking for and wish to cancel your account, gather the following information:

  1. Username
  2. Password
  3. Security question and answer
  4. Full name, address, and phone number on file with
  5. Date of birth
  6. Reason for canceling your account.
  7. Last 4 digits of your bank account number or credit card number on file.
  8. Call 1-800-262-3787 or email [email protected] and include all of the above information along with your request to cancel.

To cancel online:

  1. Login to your account
  2. Click on “Your Account”
  3. Click on “Subscription Options”
  4. Click on “Cancel Subscription”
  5. Proceed to “Confirm”
  6. Check for a confirmation email and save it for your records.

Pro Tip: √ Refunds are not provided. Canceling your account will ensure that you will not be auto-billed for the next month. If you don’t know your account information, your best option is to call. Once your account is canceled, you’ll still have access to your family tree and free databases through your free registered account.

Company Information

Phone: 1(800) 262-3787
Email #1: [email protected]
Email #2: [email protected]

Billing Descriptors

A billing descriptor is the description of transactions that appear on your credit card statement. They are meant to help you positively identify your card transactions by including information about the date of each payment and the company from which it was purchased. These descriptors are associated with