Hand and Stone

If you’re having trouble cancelling on your own, you can also try this online cancellation service:


Hand and Stone is a massage spa franchise that launched in the early 2000s. The company was founded by John Marco. John Marco was a physical therapist. The Hand and Stone corporate headquarters are located in Toms River, New Jersey. There are over 250 Hand and Stone franchise locations in the United States and Canada. The Chief Executive Officer is Todd Leff.

Hand and Stone offer various types of massage to customers. They offer Swedish massages, hot stone massages, Himalayan salt massages, sports massages, deep tissue massages, oncology massages, couple massages, and foot massages. They also offer various type of facials and skin treatments. These include classic facials, detox facials, express facials, LED Skin Phototherapy, men’s facials, NuFACE Micro-current Therapy, rejuvenating facials, and sensitive skin facials. Teen facials are also offered. Hair removal services are available, too. Hand and Stone can remove unwanted hair from your face, back, arms, legs, bikini area, and more. Hair removal is wax-free and botanical. This ensures that the removal is safe, clean, and germ-free.

If you attend the spa on a regular basis, it is recommended to get a monthly membership. Membership pricing varies by location and services. With the membership, you can get one facial or massage per month for one low monthly fee. You can use your membership at any of the 250 locations across the United States and Canada. There is a membership rewards program available as well. With the rewards program, you earn rewards every time you visit the spa. You will earn five points on every dollar that you spend on services, products, gift cards, upgrades, or membership fees. You will earn 50 points for booking a monthly appointment online or pre-booking an appointment during your initial time of service. You will gain 500 points for joining the Lifestyle Program. You will earn 1000 points for every friend that you refer to Hand and Stone. Once you have earned 4000 points, you can upgrade to a hot stone massage or exceptional (premium) facial. Once you have earned 7000 points, you can redeem those points for a 50-minute massage or facial. Once you have earned 9000 points, you can redeem for a 50-minute hot stone massage or exceptional (premium) facial.

If you would like to cancel your monthly membership, follow the cancellation instructions below.

First, get together the following pieces of information, you will need them in order to cancel.
First Name
Last Name
Phone Number
Email Address
Username
Password
Billing Address
City
State/Province/Region
ZIP/Postal Code
Country
Reason for Cancellation
Last 4 Digits of Card
Date of Last Charge
Amount of Last Charge
Next, use one of the following contact methods and steps to complete your cancellation.
Cancel by Phone (Live Agent)
  1. Contact customer service at 1-866-889-7866
  2. Advise the rep that you need to cancel
  3. Give the rep your account info
  4. Be sure to get a confirmation number or email for the cancellation
  5. Be sure to keep the email and/or confirmation info about the cancellation
Company Information
Address 1: 1210 Northbrook Drive
Address 2: Suite 150
City: Trevose
State/Province/Region: PA
Zip/Postal Code: 19053
Country: United States
Phone 1: 1-866-889-7866
Email 1: spa@handandstone.com
Email 2: privacy@handandstone.com
Twitter Url: https://twitter.com/HandAndStoneUSA
Facebook Url: https://www.facebook.com/handandstoneusa
Main Site Url: https://handandstone.com
Contact Form Url: https://handandstone.com/about/contact-us
Terms Of Service Url: https://handandstone.com/page/membership-terms-and-conditions
Privacy Policy Url: https://handandstone.com/page/privacy-policy