Gold’s Gym

If you’re having trouble cancelling on your own, you can also try this online cancellation service:



The Basics: How to Cancel Your Membership at Gold’s Gym


Gold’s Gym is an American chain of coed gyms geared towards body-sculpting (the former gym of Arnold Schwarzenegger) and headquartered in Dallas, Texas.  Should you find it necessary to cancel your membership, note that this can not be done over the phone. It must be a request in writing with a visit to your gym as well if possible. Here are a few steps:

  1. Read the Contract!!  Always read your contract before signing, and most importantly, the clauses regarding canceling your membership.  This will save time and frustration down the road.  
  2. Determine what type of contract you have.Is it a monthly contract or a limited term prepaid contract? Usually, a limited term prepaid contract can easily be canceled, yet there will not be a refund. A monthly contract can be terminated with a written notice that is specific to your membership (reference your membership # in all correspondence).
  3. Provide Notification in Writing (reference your membership #) that you will be terminating the contract.
  4. Visit your local gym with a copy of the letter to make sure it doesn’t slip through the cracks. Ask to sit down with the manager or assistant manager.
  5. Obtain signed confirmation that your gym membership will be canceled.
  6. Follow up: Just to be on the safe side, be sure to double check a couple of days after cancellation so you don’t have any surprise recurring charges because someone “forgot” to handle it. There’s no need for another in-person visit. A simple call should do the trick.

Pro Tip: √ Send a copy of your cancellation request by certified mail with the necessary information required. If possible, meet with the manager or assistant manager in person.

Company Information

Phone 1: 1 866 465 3775
Phone 2: Fax 888-317-6395
Phone 3: 888-827-9262 ABC
E-mail 1: [email protected] (for corp memberships)
E-mail 1: [email protected]
E-mail 3: [email protected]
Address: 4001 Maple Ave Ste 200
City: Dallas
State: TX
Zip: 75219

Billing Descriptors

A billing descriptor is the description of transactions that appear on your credit card statement. They are meant to help you positively identify your card transactions by including information about the date of each payment and the company from which it was purchased. These descriptors are associated with Gold’s Gym.