If you’re having trouble cancelling on your own, you can also try this online cancellation service:

Genealogy Bank is an online resource site for genealogical research. The site offers one of the largest databases of digitized newspapers from all 50 states in the USA that date all the way back to 1690. Other resources offered by the site to assist in genealogical research include government publications, the Social Security Death Index, and historical books. Altogether, the site offers more than 2 billion records. The more than 9,000 records available from newspapers include birth and marriage announcements, obituaries, letters, speeches, photographs, local news, opinion pieces, advertisements and more. Genealogy Bank is a subsidiary of NewsBank that was founded in 2006 and is headquartered in Naples, Florida under the leadership of CEO Dan Jones.

Genealogy Bank is a subscription-based site and offers memberships in three different tiers depending on the length of time a member desires. A 1-month membership is available for $19.90 per month which renews automatically every 30 days. 6-month memberships are billed a total of $49.95 when signing up and renew every six months afterward. A 12-month membership is also available for a total charge of $99.90 which is discounted from time to time for new members and will renew automatically after the 12 month period ends. New subscriptions are eligible for a 7-day free trial period before being charged. If the membership is not cancelled within the 7-day period, then the member will be charged for the membership choice that was selected when signing up for the free trial membership. None of the memberships have a minimum commitment term and all can be cancelled at any time if desired. Refunds may or may not be available for the unused time remaining on the membership if cancelled early, however. The information below will assist you in cancelling your Genealogy Bank membership.

First, get together the following pieces of information, you will need them in order to cancel.
First Name
Last Name
Address 1
Address 2
ZIP/Postal Code
Country (if outside USA)
Email address on the account
Last 4 Digits of the Card Being Charged
Next, use one of the following contact methods and steps to complete your cancellation.
Cancel by Phone (Live Agent)
  1. Contact customer service at 1-(866) 641-3297
  2. Advise the rep that you need to cancel
  3. Give the rep your account info
  4. Make sure that you won’t be charged again
  5. Request a refund, it never hurts to ask
  6. Be sure to get a confirmation number or email for the cancellation
  7. Be sure to keep the email and/or confirmation info about the cancellation
Company Information
Address 1: 5801 Pelican Bay Boulevard
Address 2: Suite 600
City: Naples
State/Province/Region: FL
Zip/Postal Code: 34108
Country: USA
Phone 1: 1-866-641-3297
Email 1: [email protected]
Email 2: [email protected]
Twitter Url:
Facebook Url:
Main Site Url:
Help Site Url:
Web Chat Url:
Fax: (239)263-3004
Terms Of Service Url:
Privacy Policy Url: