If you’re having trouble cancelling on your own, you can also try this online cancellation service:

Pupamedia is made available by Kerner s.r.o. out of Blansko, Czech Republic. Although it is available worldwide, there may be varying licensing and streaming agreements in different territories as well as limitations in certain countries as indicated on the site’s terms page.

Pupamedia is an online entertainment hub offering monthly subscriptions to enjoy unlimited access to its huge library of digital entertainment. The library includes millions of movies, music, books, and games. All content made available through Pupamedia is fully licensed. New content is added all the time, whether it be a new release or an older release with a newly obtained license. Customers can enjoy the content on any device including tablets, PCs, Xbox, Playstation and smartphone. Pupamedia provides access to their various media players that are easy to install and easy to use, including Movie Player, Music Player, Books Reader, and The Game Launcher. Up to five devices can be used per subscription at any time. Games must be installed on each device in order to be played.

Customers new to Pupamedia can often get started with a 5-day free trial. Once the trial ends, there is a monthly subscription fee of $39.95 that gets automatically processed on the same date each month. Current promotional offers include a chance to win an iPhone XS with a new winner chosen every month.

If you have a subscription with Pupamedia and want to cancel it for any reason, we can help you do so. Included below, you will find a step-by-step guide on how to contact the company along with what information you’ll want to have ready when you do. Keep reading for more help.

First, get together the following pieces of information, you will need them in order to cancel.
First Name
Last Name
Phone Number
Email Address
Billing Address
ZIP/Postal Code
Date of Last Charge
Amount of Last Charge
Last 4 Digits of Card
Reason for Cancellation
Next, use one of the following contact methods and steps to complete your cancellation.
Cancel by Phone (Live Agent)
  1. Contact customer service at 1-877-310-4528
  2. Advise the rep that you need to cancel
  3. Request a refund, it never hurts to ask
  4. Give the rep your account info
  5. Be sure to get a confirmation number or email for the cancellation
  6. Be sure to keep the email and/or confirmation info about the cancellation
Company Information
Address 1: Masarykova 12
State/Province/Region: Blansko
Zip/Postal Code: 678 01
Country: Czech Republic
Phone 1: 1-877-310-4528
Phone 2: 1-646-712-9985
Email 1: [email protected]
Main Site Url: https://www2.pupamedia.com/
Help Site Url: https://pupamedia.zendesk.com/hc/en-us
Terms Of Service Url: https://www2.pupamedia.com/terms
Privacy Policy Url: https://www2.pupamedia.com/privacy