If you’re having trouble cancelling on your own, you can also try this online cancellation service:

Guiltplay is a media streaming service and online library. Guiltplay is owned and operated by Chalon Corporation, which is based in Rockwall, Texas and has been in business since 2008. Additional offices for Chalon are located in Charlotte, North Carolina. Guiltplay provides a library of movies, music, books, and games. A wide variety of content is available on either a per-purchase basis or by purchasing a premium membership which provides access to the entire library on an unlimited basis. Content is available from various artists and creators and will vary based on your location and licensing requirements as to what is available for each user. Members may access content on up to 5 computers in the same location.

5-day free or $1.00 trials are offered to the site for new customers from time to time. Terms will be available on the site if the trial is available. Memberships can be purchased in 1-month, 3-month, or 5-month options. 1-month memberships may be cancelled at any time and have no minimum membership commitment term required. These memberships are available for $39.95 per month, billed every 30 days automatically until cancelled. 3-month memberships must be kept for 3 months before they are eligible to be cancelled. 3-month memberships are available for $16.65 per month, billed every 30 days automatically until cancelled. 5-month memberships also have a minimum commitment and must be kept for 5 months before they are eligible to be cancelled. 5-month memberships are available for $12.99 per month, billed every 30days automatically until cancelled. More information is available further down this page to assist with cancelling your Guiltplay memberships.

First, get together the following pieces of information, you will need them in order to cancel.
First Name
Last Name
Phone Number
Email Address
Billing Address
ZIP/Postal Code
Reason for Cancellation
Last 4 Digits of Card
Date of Last Charge
Amount of Last Charge
Next, use one of the following contact methods and steps to complete your cancellation.
Cancel by Phone (Live Agent)
  1. Contact customer service at 1-888-991-4415
  2. Advise the rep that you need to cancel
  3. Give the rep your account info
  4. Be sure to get a confirmation number or email for the cancellation
  5. Make sure that you won’t be charged again
  6. Be sure to keep the email and/or confirmation info about the cancellation
Company Information
Address 1: 525 North Tryon Street
Address 2: Suite 1600
City: Charlotte
State/Province/Region: NC
Zip/Postal Code: 28202
Country: United States
Phone 1: 1-888-991-4415
Phone 2: 1-980-202-0251
Email 1:
Main Site Url:
Help Site Url:
Terms Of Service Url:
Privacy Policy Url:

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