Cox Communications, Inc. (also known as Cox Cable and formerly Cox Broadcasting Corporation, Dimension Cable Services, and Times-Mirror Cable) is an American digital cable television provider, telecommunications, and home automation services. It is the third-largest cable television provider in the United States, serving approximately 6.5 million customers, including 2.9 million digital cable subscribers, 3.5 million Internet subscribers, and almost 3.2 million digital telephone subscribers, making it the seventh-largest telephone carrier in the country. Cox is headquartered at 6205 Peachtree Dunwoody Rd in Sandy Springs, Georgia, U.S., in the Atlanta metropolitan area. It is a privately-owned subsidiary of Cox Enterprises. Cox Enterprises expanded into the cable television industry in 1962 by purchasing a number of cable systems in Lewistown, Lock Haven, and Tyrone (all in Pennsylvania), followed by systems in California, Oregon, and Washington. The subsidiary company, Cox Broadcasting Corporation (unrelated to the Cox Media Group, which focuses on radio stations and television stations), was not officially formed until 1964 when it was established as a public company traded on the New York Stock Exchange. The company was renamed Cox Communications in 1982. It was taken private by Cox Enterprises in 1985. In 1993, Cox began offering telecommunication services to businesses it was the first multiple-system cable operator to do so. This eventually grew into Cox Business, which now represents $1 billion in annual revenue. In 1995, Cox acquired the Times-Mirror cable properties and as a result, became a publicly traded company once again. In 1997, Cox became the first multiple-system cable operator to offer phone services to customers following the 1996 Telecom Act. Two years later in 1999, Cox acquired the cable television assets of Media General in Fairfax County and Fredericksburg, Virginia. The following year, Cox Communications acquired Multimedia Cablevision with assets in Kansas, Oklahoma, and North Carolina. In 2004, the Fairfax County Board of Supervisors found Cox Communications guilty of violating an agreement with the county that stated that all homes served by Cox within Fairfax County would be digitally ready with the new fiber optic network by June 2003. When this term expired with less than 30% of the county having been completed, the Board of Supervisors decided to fine Cox $100 per day from the originally agreed completion date, until work was completed in January 2006. The Board also forbade Cox from raising rates to recover the cost of the fine for a period of 10 years from the actual completion date. The total fine was approximately $93,000. Also in 2004, Cox Communications announced plans to take the company private once again, expressing frustration in the shareholder’s emphasis on short-term goals. The company was taken private for the second time in 2005. By November 1, 2005, Cox announced the sale of all of its Texas, Missouri, Mississippi, and North Carolina properties, as well as some systems in Arkansas, California, Louisiana, and Oklahoma to Cebridge Communications. The sale closed in 2006 and those systems were transitioned by their new owner from Cox branding to Suddenlink Communications. In 2007, DiversityInc magazine named Cox Communications #25 in its Top 50 Companies for Diversity. Cox climbed to the sixth position on Diversity Inc.’s 2008 list. Also in 2008, Cox was named #8 on the Top 10 Companies for African Americans. Two years later, on November 19, 2010, Cox began offering wireless services in Orange County, California; Omaha, Nebraska; and, Hampton Roads, Virginia. In February 2011, Cox Communications completed its Alternative Energy Project which included two fuel cell installations at each of the company’s San Diego, CA, and Rancho Santa Margarita, CA headquarters. Two separate PureCell System 400 kilowatt installations will generate enough onsite power to reduce the company’s dependence on the local power grid and decrease its carbon footprint. In September 2011, Cox Home Security was added to the suite of products listed on its website. This new service uses advanced technologies similar to the home security products offered by other MSOs such as Comcast. In August 2013, Cox launched a new television platform known as Contour, which features recommendations and a user profile system across multiple devices. In 2015, Cox licensed Comcast’s Xfinity X1 platform (which features more extensive integration of video streaming apps, and a voice control remote); it was deployed in 2016, maintaining the Contour naming. Cox stated that at least 1 million subscribers were on the X1-based Contour as of October 2017. In 2016, Cox Business reached 3 billion in annual revenue. Cox distributes standard-definition and high-definition cable television programming, including Digital Cable. Cox launched Digital Cable on its Orange County system in 1997. In February 2008, Cox started to implement switched digital video (SDV) technology in some of their markets. In late 2014, Cox started notifying customers in their Connecticut market that they would be moving to an All Digital Video platform, requiring a small digital adapter (termed a Cox Mini-Box) for televisions that were previously connected to an analog-only signal. This same notification was extended to all other major markets in 2016.
Cox CANCEL GUIDES
Get together the following account information:
First Name
Last Name
Phone Number
Email Address
Username
Password
Billing Address
City
State/Province/Region
ZIP/Postal Code
Country
Reason for Cancellation
Last 4 Digits of Card
Date of Last Charge
Amount of Last Charge
Account Number
Last 4 digits of Social Security Number
4 digit PIN code on account
Phone (Live Agent)
Follow these steps:
Contact customer service at 800-234-3993
Advise the rep that you need to cancel
Give the rep your account info
Be sure to get a confirmation number or email for the cancellation
Make sure that you won’t be charged again or if anything needs to be returned
Be sure to keep the email and/or confirmation info about the cancellation
