CBS All Access

If you’re having trouble cancelling on your own, you can also try this online cancellation service:

 

CBS All Access is a streaming subscription that you can get directly from CBS at their website or through a multitude of devices such as the Amazon Fire Stick or Roku. With access to exclusives like the latest iteration of Star Trek, they also offer archives of legendary TV programs like The Twilight Zone. Being charged and no longer need the services? Read on for how to stop the charges!

First, get together the following pieces of information, you will need them in order to cancel.
First Name
Last Name
Phone Number
Email Address
Username
Password
Billing Address
City
State/Province/Region
ZIP/Postal Code
Country
Reason for Cancellation
Last 4 Digits of Card
Date of Last Charge
Amount of Last Charge
Next, use one of the following contact methods and steps to complete your cancellation.
Cancel by Login
  1. In a browser, goto https://www.cbs.com/all-access
  2. Get logged in with email and password
  3. Tap on the arrow next to your name in the top corner
  4. Select “CBS All Access Account”
  5. Navigate up on the page to locate “Cancel my subscription” and click it
  6. Now enter your information and follow the prompts carefully to ensure that you cancel
  7. Tap on “Complete cancellation”
  8. Be sure to keep the email and/or confirmation info about the cancellation
Cancel by Phone (Live Agent)
  1. Contact customer service at 888-274-5343
  2. Advise the rep that you need to cancel
  3. Give the rep your account info
  4. Be sure to get a confirmation number or email for the cancellation
  5. Make sure that you won’t be charged again
  6. Be sure to keep the email and/or confirmation info about the cancellation
Company Information
Address 1: 51 West 52nd Street
City: New York
State/Province/Region: NY
Zip/Postal Code: 10019
Country: United States
Phone 1: 888-274-5343
Twitter Url: https://twitter.com/cbsallaccess
Facebook Url: https://www.facebook.com/CBSAllAccess
Main Site Url: https://www.cbs.com/all-access/
Help Site Url: https://cbsi.secure.force.com/CBSi/knowledgehome_allaccess
Terms Of Service Url: https://www.cbsinteractive.com/legal/cbsi/terms-of-use
Privacy Policy Url: https://www.cbsinteractive.com/legal/cbsi/privacy-policy/highlights
Billing Descriptors
A billing descriptor is the description of transactions that appear on your credit card statement. They are meant to help you positively identify your card transactions by including information about the date of each payment and the company from which it was purchased. These descriptors are associated with CBS All Access
  • 01/16/2016 CBS ALL ACCESS 888-274-5343 CA
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