If you’re having trouble cancelling on your own, you can also try this online cancellation service:
TrustPmt is a payment processing company that also provides customer service and support for various companies. It is a privately-owned company and was started in April 2015. The current Director of the company is Pauline Ann Wales. The company is owned by LL Lead Logik Limited. It is located in Nicosia, Cypress.
The company primarily manages customer service and billing for branded dating and adult based websites. Service is provided to hundreds of internet websites. It is shortly branded because it appears as discreet billing for customers. Customers are able to purchase memberships on the certain websites and TrustPmt handles all of the billing. For most websites, free trials are available to new members. If you do not want to be billed, you will have to cancel while you’re still in the trial period to ensure that your account does not upgrade to paid membership. If your account upgrades to a paid membership, you will be charged on a monthly basis.
TrustPMT prides itself on providing exceptional customer service to customers. You have the option of reaching them between the hours 6:00am-6:00 pm Pacific Time, seven days a week. You can contact them via phone. For faster service, you can also send them an email, as well as use the Live Chat feature that is included on their website. Live Chat can be accessed by looking at the bottom right side of the screen.
If you would like to cancel a service that is being billed by TrustPMT, please continue reading for detailed instructions on how to do so. There are step-by-step instructions included.
- In a browser, goto TrustPMT.com
- Click on Live Support Online
- Now enter your information
- Advise the rep that you need to cancel
- Request a refund, it never hurts to ask
- Make sure that you won’t be charged again
- Be sure to get a confirmation number or email for the cancellation
- Be sure to keep the email and/or confirmation info about the cancellation
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