Eharmony (styled eHarmony) is an online dating website launched in 2000. eHarmony is based in Los Angeles, California, and is owned by Nucom eCommerce, a joint venture of German mass media company ProSiebenSat.1 Media and American private equity firm General Atlantic. eHarmony was founded by Neil Clark Warren, a clinical psychologist, with his son-in-law, Greg Forgatch. Warren and Forgatch created Neil Clark Warren & Associates, a seminar company, in 1995. The company eventually became the dating website eHarmony. During its initial four years, the website was developed by TechEmpower. The service was financed with a $3 million investment from Fayez Sarofim & Co. and individual investors. eHarmony was launched in 2000, making it the first algorithm-based dating site. Between 2000 and 2010, about 33 million members used the service. As of 2008, about 15,000 people were taking the eHarmony questionnaire each day. Harris Interactive said in 2010 that after finding a match on eHarmony, an average of 542 eHarmony members in the United States marry every day. eHarmony has been profitable since 2004. In 2009, eHarmony’s cumulative revenue exceeded $1.0 billion, while its annual revenue was about $250 million. As of 2012, eHarmony had 14 percent of the U.S. dating services market. From 2009 to 2012, new memberships, retention rates, and time spent on the site decreased. In July 2012, Neil Clark Warren came out of retirement to become a chief executive officer. Warren closed unprofitable international operations, switched advertisers, made changes to the board, and bought back stock from Sequoia Capital and Technology Crossover Ventures. eHarmony featured in the 2013 film The Secret Life of Walter Mitty, where the namesake protagonist speaks to a personal counselor at the company. In 2017, it was reported that eHarmony had about 750,000 paid subscribers and 10 million active users, which was about the same as it had been in 2012. Warren left the company again in July 2016. In 2016, eHarmony announced their questionnaire would now be optional for users. By 2017, the questionnaire consisted of 150 questions, down from 450 questions. In 2018, German mass media company ProSiebenSat.1 Media purchased eHarmony via their Nucom eCommerce division (a joint venture of ProSiebenSat and private equity firm General Atlantic).
eHarmony’s famed Compatibility Matching System, which is fueled by over 32 dimensions of compatibility, was Dr. Warren’s design. Since he is a doctor, you can rest assured that the questions are not random, the man knows what he is doing. Although eHarmony is a paid service, the silver lining is that you will know who is real. Members with genuine intentions of finding love tend to purchase a subscription so that they can have full access to eHarmony. Apart from the precise matchmaking system it employs, you are bound to find real matches here. And you know what that means: fewer fakes equals more chances to meet and fall in love with the right person. eHarmony is also praised by reviewers and users for its use of facts as the basis for matches. In 2018 alone, eHarmony ranked first in a survey for the most trusted dating site in the United States.
eHarmony offers a free membership and a paid membership. With a free membership, users can receive unlimited matches (but without access to their photos), send and receive smiles, icebreakers, and greetings, respond to a first message, browse anonymously, and see recent visitors to their profile. To do all the essentials like seeing photos and unlocking unlimited messaging, you need to upgrade to a Premium Membership. A Premium Light eHarmony subscription costs $65.90 per month for a total cost of $395.40 (plus any applicable taxes). You can split that total cost into a series of 4, 3, 2, or 1 payment(s). Your subscription automatically renews to a 1-year Premium Plus plan but at the Premium Light monthly cost. The total of $790.80 (plus tax) is split into four payments unless you cancel the auto-renewal before your original membership expires. A year-long eHarmony Premium Plus membership costs $45.90 per month for a total of $550.80. You can pay the entire amount upfront or in a series of up to 4 payments. Just like the Premium Light option, your subscription automatically renews for the 1-year plan unless you cancel it. Your subscription automatically renews at the one-year Premium Plus plan rate. The total of $550.80 (plus tax) is split into four payments unless you cancel before your original membership expires. A 24-month Premium Extra eHarmony membership costs $35.90 per month, with the same ability to split the total amount into up to 4 payments. It also auto-renews to a Premium Plus membership, but the monthly cost stays the same. If your subscription renews before you cancel it, you will pay an additional $430.80 (plus taxes), split into four payments. Premium eHarmony benefits are the same across all plans. Premium perks include seeing who has viewed you, unlimited messaging, viewing unlimited photos, filtering your matches, searching by distance, detailed personality profile, regularly updated matches, and profile check.
eHarmony CANCEL GUIDES
Get together the following account information:
First Name
Last Name
Phone Number
E-mail Address on account
Password
Address 1
Address 2
City
State/Province/Region
ZIP/Postal Code
Country (if outside USA)
Date Of Birth
Login
Follow these steps:
In a browser, goto http://www.eharmony.com/login
Get logged in with email address and password
Navigate down on the page to locate “My Settings”
Pick the option labeled “My Settings”
Pick the option labeled “Account Settings”
Navigate down on the page to locate “Cancel My Subscription” or “Close Account”
Pick the option labeled “Cancel My Subscription” or “Close Account”
Give the rep your account info
Be sure to keep the email and/or confirmation info about the cancellation
Phone (Live Agent)
Follow these steps:
Contact customer service at 1-844-544-3178
In the phone system choose 3
In the phone system choose 1
Advise the rep that you need to cancel
Give the rep your account info
Make sure that you won’t be charged again
Request a refund, it never hurts to ask
Be sure to get a confirmation number or email for the cancellation
Be sure to keep the email and/or confirmation info about the cancellation
Mail
Follow these steps:
Compose a letter requesting your account be cancelled
Give the rep your account info
Be sure to get a confirmation number or email for the cancellation
Sending with Certified Mail, address your letter to Attn: Cancellations, P.O. Box 3640 Santa Monica, CA 90408
E-Mail
Follow these steps:
In a browser, goto http://www.eharmony.com/singles/servlet/rightnow/landing?p_next_page=ask
Give the rep your account info
Pick the option labeled “Continue without login”
Give the rep your account info
Pick the option labeled the green button that says “submit”
Be sure to keep the email and/or confirmation info about the cancellation
