Big Fish Games

If you’re having trouble cancelling on your own, you can also try this online cancellation service:


Big Fish Games is a casual game site, it is based out of Seattle, Washington and maintains a satellite office in Oakland, CA. The site is owned by parent company Aristocrat Leisure. The site’s primary focus is on providing casual games for both computers and mobile gaming. However, Big Fish also offers a Games Manager which is designed to protect games from being pirated. Big Fish was originally founded in 2002 by Paul Thelen and was sold to Churchill Downs, Inc in 2014 before ultimately being sold to Aristocrat Leisure in 2018. Some of its more popular offerings include the “Hidden Expedition” series and “Mystery Case Files” series of games and its Cooking Craze game was named the best “Pick Up and Play” game by Google in 2017. Current offerings by the company are geared primarily toward mobile gaming and social games found on Facebook but computer games may still be purchased.

A subscription to the site is billed at $6.99 per month on a monthly basis, which gives the member the ability to access membership benefits including a 30% discount on new game purchases, exclusive access to new games, and 1 game credit per month while a member. The credits can be redeemed for games, at the rate of 1 credit for standard versions of games, or 2 credits for Collector’s Edition versions. Memberships do not have any commitments or minimum purchase requirements. The subscription renews automatically each month until cancelled, but may be cancelled at any time by the member using the instructions found below.

First, get together the following pieces of information, you will need them in order to cancel.
First Name
Last Name
Address 1
Address 2
City
State/Province/Region
ZIP/Postal Code
Country (if outside USA)
Order Number
E-mail Address on account
Password
First 4 Digits of Card
Last 4 digits of Credit Card being charged
Next, use one of the following contact methods and steps to complete your cancellation.
Cancel by Web Form
  1. In a browser, goto https://bigfishgames.zendesk.com/hc/en-us/requests/new
  2. Tap on the drop down box
  3. Navigate up on the page to locate the option that says “Billing issue”
  4. Give the rep your account info
  5. Navigate down on the page to locate the blue button that says “Submit”
  6. Tap on the blue button that says “Submit”
  7. Be sure to keep the email and/or confirmation info about the cancellation
Cancel by Login
  1. In a browser, goto https://susi.bigfishgames.com/login?
  2. Get logged in with email address and password
  3. Navigate down on the page to locate “Cancel My Membership”
  4. Tap on “Cancel My Membership”
  5. Navigate down on the page to locate “Cancel Now”
  6. Tap on “Cancel Now”
Company Information
Address 1: 333 Elliott Avenue West
Address 2: Ste 200
City: Seattle
State/Province/Region: WA
Zip/Postal Code: 98119
Country: USA
Phone 1: 1-866-921-6960
Phone 2: 206-448-6628
Email 1: info@bigfishgames.com
Email 2: bigfishgames@mailwc.custhelp.com
Twitter Url: http://twitter.com/Bigfishgames
Facebook Url: http://www.facebook.com/BigFishGames
Main Site Url: http://www.bigfishgames.com
Help Site Url: http://www.bigfishgames.com/hc/en-us/
Contact Form Url: http://www.bigfishgames.com/hc/en-us/requests/new
Terms Of Service Url: http://www.bigfishgames.com/company/terms.html
Privacy Policy Url: http://www.bigfishgames.com/company/privacy.html
Billing Descriptors
A billing descriptor is the description of transactions that appear on your credit card statement. They are meant to help you positively identify your card transactions by including information about the date of each payment and the company from which it was purchased. These descriptors are associated with Big Fish Games
  • 01/04/2016 BIGFISHGAMES*247818759 206-448-6628 WA
  • 02/03/2016 BIGFISHGAMES*249439589 206-448-6628 WA
  • 03/03/2016 BIGFISHGAMES*250945906 206-448-6628 WA
  • 04/04/2016 BIGFISHGAMES*252520469 206-448-6628 WA
  • 05/03/2016 BIGFISHGAMES*254048014 206-448-6628 WA
  • 06/03/2016 BIGFISHGAMES*255561570 206-448-6628 WA
  • 06/30/2016 GOOGLE *Big Fish Games g.co/payhelp#CA
  • 07/04/2016 BIGFISHGAMES*256960735 206-448-6628 WA
  • 11/03/2015 BIGFISHGAMES*244519681 206-448-6628 WA
  • 12/03/2015 BIGFISHGAMES*246128338 206-448-6628 WA
  • 1242 MCD PUR GOOGLE BIG FISH
  • BIGFISHGAMES*24616120 206-448-6628 WA 12/03
  • BIGFISHGAMES*24616672 206-448-6628 WA 12/03
  • BIGFISHGAMES*249439589
  • BIGFISHGAMES*250945906
  • BIGFISHGAMES*252520469
  • BIGFISHGAMES*254048014
  • BIGFISHGAMES*255561570
  • BIGFISHGAMES*255 / Ref1:5945685515 Ref2:0610125826 Ref3:000000031127 28 Expires:20160612
  • BIGFISHGAMES*256960735
  • BIGFISHGAMES*25707103 206-448-6628 WA 07/04
  • BIG FISH GAMES BigFishGames.COM
  • BigFishGames.COM 206-448-6628 WA
  • BIG FISH GRILL ISSAQUAH WA
  • CHECKCARD 02/14 BIGFISHGAMES*250072097 206-448-6628 WA
  • CHECKCARD 03/14 BIGFISHGAMES*251558594 206-448-6628 WA
  • CHECKCARD 04/14 BIGFISHGAMES*253140234 206-448-6628 WA
  • CHECKCARD 06/14 BIGFISHGAMES*256139451 206-448-6628 WA
  • CHECKCARD BIGFISHGAMES 206-448-6628 ON 03/14
  • CHECKCARD BIGFISHGAMES 206-448-6628 ON 04/14
  • CHECKCARD BIGFISHGAMES 206-448-6628 ON 06/14
  • CHECKcard BIGFISHGAMES*240699742 206-448-6628 WA
  • CHECKcard BIGFISHGAMES*243519527 206-448-6628 WA RECURRING
  • CHECKcard BIGFISHGAMES*245170875 206-448-6628 WA RECURRING
  • CHECKcard BIGFISHGAMES*246783085 206-448-6628 WA RECURRING
  • CHECKcard BIGFISHGAMES*248460044 206-448-6628 WA RECURRING
  • CHECKcard BIGFISHGAMES*250072097 206-448-6628 WA RECURRING
  • CHECKcard BIGFISHGAMES*251558594 206-448-6628 WA RECURRING
  • CHECKcard BIGFISHGAMES*253140234 206-448-6628 WA RECURRING
  • CHECKcard BIGFISHGAMES*254637154 206-448-6628 WA RECURRING
  • CHECKcard BIGFISHGAMES*256139451 206-448-6628 WA RECURRING
  • CHECKCARD BIGFISHGAMES*-448-6628WWA
  • CHECKCARD BigFishGames.COM 206-448-662
  • CHECKCARD PAYPAL *BIGFISHSPOR 4029357733
  • CHKCARD BIGFISHGAMES*-448-6628WWA
  • CHKCARDBIGFISHGAMES*-448-6628WWA
  • CHKCARD BigFishGames.COM 206-448-662
  • CHKCARDBigFishGames.COM 206-448-662
  • CHKCARD PAYPAL *BIGFISHSPOR 4029357733
  • CHKCARDPAYPAL *BIGFISHSPOR 4029357733
  • DEBIT CARD PURCHASE – BIGFISHGAMES*25 xxx-xxx-6628 WA
  • DEBIT CARD PURCHASE – BIG FISH GRILL WOODINVILLE WA
  • Debit Purchase -visa Bigfishgames*256206-448-6628wa
  • Debit Purchase -visa Google *big Fishg.co/payhelpca
  • GOOGLE *Big Fish Games
  • GOOGLE *Big Fish Games g.co/payhelp# CA
  • GOOGLE *Big Fish Games / g.co/payhelp# CA 22:26:50 P.M. Pending Transaction
  • GOOGLE *Big Fish Games / g.co/payhelp# CA 22:39:58 P.M.
  • GOOGLE *Big Fish Games g.co/payhelp# CA US
  • GOOGLE *Big Fish Games GOOGLE.CO
  • GOOGLE *Big Fish Gam g.co/payhelp# CA
  • GOOGLE *Big Fish Gam g.co/payhelp# CA 04/20
  • GOOGLE *Big Fish Gam g.co/payhelp# CA 07/05
  • GOOGLE *Big Fish Gam GOOGLE.COM/CH CA
  • MCD HOLD GOOGLE BIG FISH GAMES / G.CO PAYH ELP CA 01:31:29 A.M.
  • Misc. Debit BIGFISHGAMES*-448-6628WWA
  • Misc. Debit BigFishGames.COM 206-448-662
  • Misc. Debit PAYPAL *BIGFISHSPOR 4029357733
  • Payment to Big Fish Games, Inc.
  • PaymentTo Big Fish Games Inc.
  • PENDING BIGFISHGAMES*-448-6628WWA
  • PENDING BigFishGames.COM 206-448-662
  • PENDING DEBIT CARD PURCHASE – BIGFISHGAMES*2563375
  • PENDING DEBIT CARD PURCHASE – BIGFISHGAMES*2566093
  • PENDING DEBIT CARD PURCHASE – BIG FISH GRILL
  • PENDING PAYPAL *BIGFISHSPOR 4029357733
  • POS DEBIT BIGFISHGAMES*257071031 206-448-6628 WA
  • POS Debit BIGFISHGAMES*-448-6628WWA
  • POS Debit BigFishGames.COM 206-448-662
  • POS Debit PAYPAL *BIGFISHSPOR 4029357733
  • POS PUR BIGFISHGAMES*-448-6628WWA
  • POS PUR BigFishGames.COM 206-448-662
  • POS PURCHASE BIGFISHGAMES*-448-6628WWA
  • POS PURCHASE BigFishGames.COM 206-448-662
  • POS PURCHASE PAYPAL *BIGFISHSPOR 4029357733
  • POS PURCH BIGFISHGAMES*-448-6628WWA
  • POS PURCH BigFishGames.COM 206-448-662
  • POS PURCH PAYPAL *BIGFISHSPOR 4029357733
  • POS PUR PAYPAL *BIGFISHSPOR 4029357733
  • POS REFUND BIGFISHGAMES*-448-6628WWA
  • POS REFUND BigFishGames.COM 206-448-662
  • POS REFUND PAYPAL *BIGFISHSPOR 4029357733
  • PRE-AUTH BIGFISHGAMES*-448-6628WWA
  • PRE-AUTH BigFishGames.COM 206-448-662
  • PRE-AUTH PAYPAL *BIGFISHSPOR 4029357733
  • PURCHASE BIGFISHGAMES 206 448 WA card
  • Visa Check Card BIGFISHGAMES*-448-6628WWA MC
  • Visa Check Card BigFishGames.COM 206-448-662 MC
  • Visa Check Card PAYPAL *BIGFISHSPOR 4029357733 MC