If you’re having trouble cancelling on your own, you can also try this online cancellation service:
Big Fish Games is a casual game site, it is based out of Seattle, Washington and maintains a satellite office in Oakland, CA. The site is owned by parent company Aristocrat Leisure. The site’s primary focus is on providing casual games for both computers and mobile gaming. However, Big Fish also offers a Games Manager which is designed to protect games from being pirated. Big Fish was originally founded in 2002 by Paul Thelen and was sold to Churchill Downs, Inc in 2014 before ultimately being sold to Aristocrat Leisure in 2018. Some of its more popular offerings include the “Hidden Expedition” series and “Mystery Case Files” series of games and its Cooking Craze game was named the best “Pick Up and Play” game by Google in 2017. Current offerings by the company are geared primarily toward mobile gaming and social games found on Facebook but computer games may still be purchased.
A subscription to the site is billed at $6.99 per month on a monthly basis, which gives the member the ability to access membership benefits including a 30% discount on new game purchases, exclusive access to new games, and 1 game credit per month while a member. The credits can be redeemed for games, at the rate of 1 credit for standard versions of games, or 2 credits for Collector’s Edition versions. Memberships do not have any commitments or minimum purchase requirements. The subscription renews automatically each month until cancelled, but may be cancelled at any time by the member using the instructions found below.
First Name |
Last Name |
Address 1 |
Address 2 |
City |
State/Province/Region |
ZIP/Postal Code |
Country (if outside USA) |
Order Number |
E-mail Address on account |
Password |
First 4 Digits of Card |
Last 4 digits of Credit Card being charged |
- In a browser, goto https://bigfishgames.zendesk.com/hc/en-us/requests/new
- Tap on the drop down box
- Navigate up on the page to locate the option that says “Billing issue”
- Give the rep your account info
- Navigate down on the page to locate the blue button that says “Submit”
- Tap on the blue button that says “Submit”
- Be sure to keep the email and/or confirmation info about the cancellation
- In a browser, goto https://susi.bigfishgames.com/login?
- Get logged in with email address and password
- Navigate down on the page to locate “Cancel My Membership”
- Tap on “Cancel My Membership”
- Navigate down on the page to locate “Cancel Now”
- Tap on “Cancel Now”
Address 1: | 333 Elliott Avenue West |
Address 2: | Ste 200 |
City: | Seattle |
State/Province/Region: | WA |
Zip/Postal Code: | 98119 |
Country: | USA |
Phone 1: | 1-866-921-6960 |
Phone 2: | 206-448-6628 |
Email 1: | [email protected] |
Email 2: | [email protected] |
Twitter Url: | http://twitter.com/Bigfishgames |
Facebook Url: | http://www.facebook.com/BigFishGames |
Main Site Url: | http://www.bigfishgames.com |
Help Site Url: | http://www.bigfishgames.com/hc/en-us/ |
Contact Form Url: | http://www.bigfishgames.com/hc/en-us/requests/new |
Terms Of Service Url: | http://www.bigfishgames.com/company/terms.html |
Privacy Policy Url: | http://www.bigfishgames.com/company/privacy.html |
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