AOL ID Vault

If you’re having trouble cancelling on your own, you can also try this online cancellation service:

AOL ID Vault is a service that encrypts your passwords, credit card information, and usernames. It is offered by AOL and is an Oath brand. AOL, or American Online, was founded in 1985 by Marc Seriff, Steve Case, Jim Kimsey, and William von Meister. In June 2015, AOL was acquired by Verizon Communications, who is also the current owner of the brand. AOL is available worldwide. The headquarters are located in New York City, New York. The current CEO is Tim Armstrong. AOL currently employs over 5,000 individuals.

AOL ID Vault helps users keep their usernames, passwords, and credit card information safe and secure. The software is downloaded to your computer and is accessible when you are online. You can utilize the service on any website that requires you to log in with a username and password. The ID Vault automatically enters your login credentials on these specific websites. You will not have to remember your usernames and passwords anymore. This service is ideal if you utilize online banking, online credit card accounts, or online shopping accounts. AOL ID Vault SecureView browser allows you to open browsers in a safe and secure connection to financial websites to protect you from fraud or identity theft. There is also an IP Whitelist included, which is a whitelist with 8,000 or more financial and shopping websites that are validated and updated often.

You can download AOL ID Vault on Windows XP/SP2 or later, Windows Vista/SP1 or later, Windows 7/SP1, or Windows 8. You can not use this service on iOS devices. You must also be using Internet Explorer 6 or later, Firefox version 16 or later, or Google Chrome version 15 or later. New users can enjoy a free 30-day trial. After the 30-day trial, you will only pay $4.99 per month for the service. This is an automatic recurring charge. You can only use your subscription on one computer.

If you would like to cancel AOL ID Vault, follow the cancellation instructions below.

First, get together the following pieces of information, you will need them in order to cancel.
First Name
Last Name
The Security Question setup on your account
The Answer to the Security Question setup on your account
Email address on the account
Amount of Charge
Last 4 digits of Credit Card being charged
Next, use one of the following contact methods and steps to complete your cancellation.
Cancel by Phone (Live Agent)
  1. Contact customer service at 1-(855) 797-2781
  2. Advise the rep that you need to cancel
  3. Give the rep your account info
  4. Make sure that you won’t be charged again
  5. Request a refund, it never hurts to ask
  6. Be sure to get a confirmation number or email for the cancellation
  7. Be sure to keep the email and/or confirmation info about the cancellation
Cancel by Login
  1. In a browser, goto
  2. Get logged in with AOL email address and password
  3. Tap on “My Services” on the left side of the screen
  4. Tap on “Subscriptions”
  5. Navigate down on the page to locate “Manage my Benefits”
  6. Tap on “Manage my Benefits”
  7. Now enter your information
  8. Be sure to keep the email and/or confirmation info about the cancellation
Company Information
Address 1: P.O. Box 65100
City: Sterling
State/Province/Region: VA
Zip/Postal Code: 20165
Country: USA
Phone 1: 1-800-827-6364
Phone 2: 1-855-797-2781
Twitter Url:
Facebook Url:
Main Site Url:
Help Site Url:
Web Chat Url:
Contact Form Url:
Terms Of Service Url:
Privacy Policy Url:
Billing Descriptors
A billing descriptor is the description of transactions that appear on your credit card statement. They are meant to help you positively identify your card transactions by including information about the date of each payment and the company from which it was purchased. These descriptors are associated with AOL ID Vault
  • CHKCARD AOL*FS IDVAULT 866-485-921
  • Misc. Debit AOL*FS IDVAULT 866-485-921
  • PENDING AOL*FS IDVAULT 866-485-921
  • POS Debit AOL*FS IDVAULT 866-485-921
  • POS PUR AOL*FS IDVAULT 866-485-921
  • POS PURCH AOL*FS IDVAULT 866-485-921
  • PRE-AUTH AOL*FS IDVAULT 866-485-921
  • Visa Check Card AOL*FS IDVAULT 866-485-921 MC