If you’re having trouble cancelling on your own, you can also try this online cancellation service:

HipChat is a private messaging and instant messaging service. You can follow one of the 2 guides on this page to learn how to cancel HipChat.

First, get together the following pieces of information, you will need them in order to cancel.

First Name
Last Name
Phone Number
Email Address
Billing Address
ZIP/Postal Code
Reason for Cancellation
Last 4 Digits of Card
Date of Last Charge
Amount of Last Charge

Next, use one of the following contact methods and steps to complete your cancellation.

Cancel by Phone (Live Agent)

  1. Contact customer service at (415) 701-1110
  2. Advise the rep that you need to cancel
  3. Be sure to get a confirmation number or email for the cancellation
  4. Be sure to keep the email and/or confirmation info about the cancellation

Cancel by Web Form

  1. In a browser, goto Including your account information
  2. Now enter your information
  3. Navigate up on the page to locate Submit

Company Information

Address 1: 350 Bush Street
Address 2: Floor 13
City: San Francisco
State/Province/Region: CA
Zip/Postal Code: 94104
Country: United States
Phone 1: (415) 701-1110
Twitter Url: https://twitter.com/hipchat?lang=en
Facebook Url: https://www.facebook.com/HipChat/
Main Site Url: https://www.atlassian.com/software/hipchat
Contact Form Url: https://www.atlassian.com/company/contact/purchasing-licensing
Help Site Url: https://support.atlassian.com/?_ga=2.159887732.853026007.1569360084-2110602079.1569360084
Terms Of Service Url: https://www.atlassian.com/legal/cloud-terms-of-service
Privacy Policy Url: https://www.atlassian.com/legal/privacy-policy

Billing Descriptors

A billing descriptor is the description of transactions that appear on your credit card statement. They are meant to help you positively identify your card transactions by including information about the date of each payment and the company from which it was purchased. These descriptors are associated with HipChat


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