Ancestry.com

Ancestry.com is also known as

  • Ancestry.com
  • Ancestry
  • Ancestry DNA
  • AncestryDNA
  • Ancestrycom

About Ancestry.com

Ancestry.com CANCEL GUIDES

Get together the following account information:

  • First Name
  • Last Name
  • Maiden Name
  • E-mail Address on account
  • Password
  • Address 1
  • Address 2
  • City
  • State
  • ZIP/Postal Code
  • First 6 and Last 4 digits of the Credit you are being charged on
  • Date of Last Charge
  • Amount of Last Charge

Login

Follow these steps:

  1. In a browser, goto https://www.ancestry.com/
  2. Pick the option labeled “Sign In” in the top right corner
  3. Get logged in with email address and password
  4. Pick the option labeled your name in the top right corner
  5. Pick the option labeled “Account settings”
  6. Navigate down on the page to locate “Cancel subscription”
  7. Pick the option labeled your reason for cancellation
  8. Be sure to keep the email and/or confirmation info about the cancellation

Phone (Automated)

Follow these steps:

  1. Contact customer service at 1-800-262-3787
  2. In the phone system choose 2
  3. Give the rep your account info
  4. Be sure to keep the email and/or confirmation info about the cancellation

Phone (Live Agent)

Follow these steps:

  1. Contact customer service at 1-800-262-3787
  2. In the phone system choose 1
  3. In the phone system choose 2
  4. Give the rep your account info
  5. Advise the rep that you need to cancel
  6. Make sure that you won’t be charged again
  7. Request a refund, it never hurts to ask
  8. Be sure to get a confirmation number or email for the cancellation
  9. Be sure to keep the email and/or confirmation info about the cancellation

Web Form

Follow these steps:

  1. In a browser, goto https://ancestry.force.com/s/contactsupport
  2. Now enter your information
  3. Pick the option labeled Submit at the bottom of the page
  4. Be sure to keep the email and/or confirmation info about the cancellation
  5. If you do not receive an email response, do not consider your account cancelled! Try to contact them another way.

E-Mail

Follow these steps:

  1. Compose an email requesting cancellation and confirmation
  2. Address and send the email to [email protected]
  3. Be sure to keep the email and/or confirmation info about the cancellation

MORE ABOUT Ancestry.com

Address
Address 11300 West Traverse Parkway
Address 2
CityLehi
State/Province/RegionUT
Zip/Postal Code84043
CountryUnited States
Contact Information
Phone 11-800-262-3787 
Phone 21-801-705-7000
Email 1[email protected]
Twitter Urlhttps://twitter.com/ancestry
Facebook Urlhttps://www.facebook.com/AncestryUS/
Main Site Urlhttps://www.ancestry.com/
Help Site Urlhttps://support.ancestry.com/s/
Contact Form Urlhttps://ancestry.force.com/s/contactsupport
Policies
Terms Of Service Urlhttps://www.ancestry.com/cs/legal/termsandconditions
Privacy Policy Urlhttps://www.ancestry.com/cs/privacyphilosophy

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